Effective Date: Sept 1, 2025
At About Face Counseling and Consulting, your privacy is very important to us. This policy explains how we handle and protect your personal information when you use our services.
Information We Collect
-
Personal Information: Your name, contact details, and emergency contact.
-
Health Information: Information you share during therapy sessions, intake forms, and treatment records.
-
Payment Information: Billing details needed to process payments.
How We Use Your Information
We use your information only for:
-
Providing therapy services and maintaining treatment records.
-
Scheduling, billing, and communication.
-
Meeting legal and professional requirements.
Confidentiality & HIPAA Compliance
We are required by federal law (HIPAA – Health Insurance Portability and Accountability Act) to protect the privacy of your health information. This means:
-
Your information is kept confidential and secure.
-
We will not share your information without your written permission, except as required by law (for example, if there is a risk of harm to yourself or others, suspected child or elder abuse, or a valid court order).
-
You have rights under HIPAA to access your records, request corrections, and place limits on certain uses or disclosures.
How We Protect Your Information
-
Records are stored securely in compliance with HIPAA and state privacy laws.
-
Only authorized staff may access your information.
How long we retain your data
If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Your Rights
You have the right to:
-
Request a copy of your records.
-
Ask for corrections if information is inaccurate.
-
Request restrictions on how your information is used or shared.
Questions
If you have questions about this policy or your privacy rights, please contact:
About Face Counseling and Consulting
2121 Eisenhower Ave #200, Alexandria, VA 22314
(571) 481-1411
admin@aboutfacellc.com